They forgot to stamp in the leather stating where it was made!! When they purchase a product from you and have an issue with it, you should stand behind your product. What kind of company is this? HMMM... plastic coated interior, coated plastic canvas exterior, and stitching that doesn't hold up to daily wear...and I paid how much??? [8] Ada Louise Huxtable, writing in the Wall Street Journal, called it "the epitome of controlled, refined elegance", "the best new building in New York—not by small degrees but by the equivalent of a jump shot to the moon". Christopher... you must work for LV. Horrible Service!!!!!!! LV bags are not made well. I tried to have them fix two of the bags for me and they wanted aprox. if they do not listen take your affidavits to supreme court and SEW THEIR ASS.. bought a artsy for $1800 from Louis Vuitton in New York in January 2012 and it is know August 2012 and it started cracking on the sides what the hell. Thy poison is all with substandard materials and lack of respect for human life. He was glad to say that to me because I had complained on Jeffrey in the Pass regarding a different situation. Three more to go!!!!! I own a Coach bag that I had sent back to Coach for repair and it was returned to me repaired and in perfect condition. SHAME ON YOU! YOUR A AN IDIOT. My right as a customer was violated because I am not allowed to check the price of their high end purses? The problem with Louis Vuitton is that they have no warranty or guarantee at all. Any way, they refused to fix or exchange the valet. Glad to see my views are shared. She gave me the number to client services and sent me on my way. Worst customer services, especially the Roosevelt Field Mall, Garden City, NY store has ghetto people working, without any manners and customer service experience. In this area as well, there is absolutely no room for compromise. It was as if the bag came into the store for repair and was repackaged and sent back to me without any attempt to be repaired. We decided we would never buy Louis Vuitton ever again. [3][4], The building occupies a narrow site between a 1920s bank building and the 1995 American headquarters of Chanel S.A. (designed by Charles Platt after de Portzamparc had completed his design for the LVMH Tower)[2] and across the street from 590 Madison Avenue, a large tower built for IBM. Whoa! It was at that point I was told my bag could not be fixed because there was a crack in the canvas. You don't make $6 billion Julia the company that signs your checks makes the money. Shame on you LV... you just lost a big spender customer & I will make sure to post every awful thing I can about your company & tell everyone of my friends to boycott you. WOW!!! THEIR PRODUCTS ARE SO POOR QUALITY. So last Tuesday I went to Fedex to pick up my wallet, as I sat in the car and opened the box, I looked down @ the zipper pull and it was all nicked up and completely tarnished! Aesha from the Bellevue WA store (where it was purchased) said that the patent leather is very sensitive and not for everyday use. I had to chase down a sales representative just to ask if they had a particular item. The edges are starting to tear. LOUIS VUITTON Official Website: Choose your country or region, pick-up your language and find the right version for you I purchased the Louis Vuitton Black Suhali Leather L'Ingenieux PM Bag and its literally falling apart! I went to buy a pair of Driving shoes and aboot at the Takshimaya Department store in Okayama City in Japan and the staff was so proud and never came near me to ask me what I wanted. No more money coming your way after I saw all these complaints! They stated that if I would have purchased a special treatment for the boarder of the wallet this would not have happened. LVMH, the world’s leading luxury goods company, today announced the opening of the LVMH Tower, its North American headquarters. He told me that the reason for not allowing customers on that side because the store wanted to “PROTECT THE CUSTOMERS IN CASE THE PURSE WILL FALL”.That is not acceptable to me and that’s a total bs!I am not stupid to accept that reason!I felt discriminated during my visit in your store. WOW and OMG is my only response to Louis Vuitton's customer service, I am just so glad that I only purchase the 1.1 mirror replicas of the brand. Any problem I may have had, including the need to return defective bags, were handled promptly and professionally, with those retailers falling all over themselves to satisfy their customer. They do not make it very clear when you purchase the product. They will make excuses not to exchange it. Never again will I return and buy an LV product, EVER !! NO HARM DONE??!!! I sent my bag to Louis Vuitton last Thursday to be repaired and it was returned to me on Wednesday the following week. There are special COACHES for this purpose.This is very bad public relation of the manager at the Bijenkorf, as ONLY after publication in the media, he agreed to compensate the client.............When you buy a Louis Vuitton product you expect a good after sales service, and most of all an excellent quality! It took years and even decades to build their image. My bank indicated that the paper check cleared my account on 9/13/11. He showed no remorse. The way I look at it is, you all only have yourselves to blame for wanting to purchase something so outlandishly expensive to begin with. You can not touch or put anything in the pocket, without it getting covered with the sticky black goo. In the meantime my patent leather bag that cost $2,700.00 started peeling. I got no help. One day I was sitting in a hospital waiting room I started to have a conversation with a random woman and we got on the subject of Louis Vuitton I showed her my bag and she had a nerve to say my bag wasn't real. I've been buying LV for the past 25 yrs.....I will never buy Louis Vuitton again, I'm very disappointent that I had to get humiliated like this after all those years that I've spend a lot of money in your stores!! Horrible customer service and they make excuses for their own mistakes. It has set a precedent for other buildings erected by manufacturers of luxury goods. I EXPRENCED THE SAME HORBALE !!!! From your induction to the training programs that will mark the milestones of your career, we help you to learn with us. A lady whom incidentally also purchased over $100k per year on ready to wear clothing alone, left the store with her products (and entourage) and came back a few hours later claiming I didn't give her two of the items (oh please, get off the meds and lose a few of the hanger-ons who most likely took the items because you are too crazy to remember anyways). I have to spend some money just to pull up my credit report just to make sure I was not a victim of identity theft. My wife lost her cloth cover of her bag, we went to the shop, and the manager on duty without asking any questions has given us a new one. I purchased a handbag in Las Vegas at the Bellagio. Then frantically inspecting the wallet, I looked @ the button on the front of the wallet & it wasnt tarnished but was all scratched up. No point in spending soo much money and there be a chance to not get the right treatment as a paying customer. I am so sorry for all of the posters who have had negative experiences and I have seen a lot of different situations. I definitely would suspect this to happen to a fake but a real one...no!!!! I brought it to the Manhattan store and was told VERY RUDELY that there was nothing they could do. I know several shops in Amsterdam who are doing this on a regular basis of twice a month. LV has insurance to fix any and everyone who purchased or received their products. LOUIS VUITTON Australia Official Website - Explore the World of Louis Vuitton, Purchase online our Women and Men Collections and locate our Stores. Wake up people! You are charging all these consumers and loyal fans a huge amount of money and then stabbing them in the back with lies. AHHHHH...... yeah jet blue damaged the bottom of my bag and sent it to the SOHO store in Manhattan they changed the bottom of my bag and added a lighter color leather now my bag is two different colors and is soo unappealing to the eyes. My apologies, I purchased the bag 6 days ago and the policy to return is 14 days not 10. I had purchased a pair of Black Evidence aviators for my partner the summer of 2013 and just recently noticed the gold has started to flake away in the bridge of the piece. In the past I have purchased many Coach bag and Coach has stood by their product 100%. Straight up garbage so disgusted with this company. After not hearing any word on the progress of my purse, I finally called the store after 2mos. I brought it back and they said it was not in pristine condition so they would not return it. You have the material flown over and you DO have a manufacturer there in China making your products. What kind of fool do these people think I am. You're so right. I love it so much I had to have the matching wallet so I purchased last week, through the Louis Vuitton sales associate the mongogram Sarah Wallet and made the decision to have my initials hot stamped. LV need to inform their customers when you purchase logo vinyl purse, that there is a possiblility that the purse will began to split and cannot be repaired. I barely use the bag,yet 3 months later the personalized stripes are cracking and peeling. YOU guys be ashamed of yourselves!!! I wanted those boots so bad and Natalie stated to me that they have the boots in a short boots, and I tried it on as well. If all of you people didn´t have some sort of inferiority complex for not being able to afford 80% of the products in the store you would not be making such comments. They have 2 different customer service offices. Each year Louis Vuitton increases their prices and the company has been around since the 1854, that can also explain the prices, so if you want to buy something, buy it now. The company's CEO is Eileen Hill. I wrapped it and my wife opened it Christmas morning. I have been waiting since 11/9/14 for a new strap for my purse. I am amazed at the number of people who all are posting complaints. You are what's wrong with this world and should be ashamed! I am an exaisting client at Louis Vuitton and as a client that has been shopping there for a long time and bringing new people into your stores I am very disappointed to say that Your Louis Vuitton store location in Toronto Canada the bloor street location has very BAD Customer Service. Quality control reviewed pictures and said there is no issue and their products are of good quality. I didn't want to just walk up to the display and pull a purse down so I was waiting for someone to help me but no one did. Not a word form them either :( rubbish ! I bought a Louis Vuitton Backpack Purse M51135 I only used it 5 times and the strap broke. An eleven-story base includes ground-level store space for Christian Dior, designed by Peter Marino,[3][6] with a metal strip above it that acts as a unifying element. LV is the worst brand and customer service is sooooo bad. What you do get is poor quality craftsmanship. He mailed head office and they took 3 weeks to get back. Once you stop standing behind your product, people are going to begin to believe that you only believe in your bottom line and do not care about the quality of your products or your customers. [2] Paul Goldberger, writing in The New Yorker, called it "exactly right for the city at this moment", "a stunning, lyrical building";[22] however, with the exception of the "Magic Room" he was disappointed by the interiors, calling the offices "dull, flat spaces". well I for one am taking a stand no more LV for me and by the way my step daughter went to chanel and bought a bag and loves it and their customer service was classy just like their product.LV can keep their bad service and greedy sales staff. So when a product is defective should they not replace it as they claime their products are extreme quality? They might as well just note final sale on the receipt "buy at your own risk." Kelli[email protected]. I am so disturbed by how I've been treated. The man who took my order was not in, so I spoke to a lady who told me that the transaction wasn't complete because the salesman who placed the order hadn't confirmed if I wanted to pay taxes or not. I received a call on 8-22-2012 that the boots had arrived and when I got to the store I was greeted by Natalie Aguilar who I always deal with and she is very nice. Really?! Wish I had read this site before buying anything from Luis Vuitton.Worst experience ever in Tysons Corner VA.And, the customer service, as mentioned above is horrific.Shabby work, terrible service sooner or later will ruin a reputation and in turn, I can only hope, their business. So then, We went to the LV store at the Rodeo Drive, CA. I have several high end designer bags and have never had a problem with any of their merchandise or speaking with someone who wsnt willing to accomadate me in any way. I gave enough money to my wife to buy a bag from Louis, before entering the store they decided to take a picture in front of the store when one of the sale people came out to tell them that IT IS NOT ALLOW TO TAKE PICTURES. Looks nothing like the used handbag I was sold. HORRIBLE. However, the manager of the store informed me I could take it to my local cobbler and have them fix the zipper. for someone to even look her way her excitement was gone and replaced with disgust here she was willing to spend over $2000.00 on a bag and they treated her like dirt, who do these salespeople think they are??? You will never ever have to worry about me again. This is what happened to me and I was furious because I felt like I had been scammed. I will never purchased any items from them. Louis Vuitton, get your act together or you'll be losing a lot of potential customers. It is a real shame that the name Louis Vuitton does not stand by their products. What value, service, quality? Bought a patent leather wallet a year ago $850. Just remember customer is king!as we decide whether we will buy or not? I am not the only one that I am complaining to Louis Vuitton purses. At this point he agreed that a mistake was made on thestores part and they would send the bag out immediatly and have a rushplaced on the repair. For the amount of money you spend on their products, it's ridiculous! I won't be buying anything from your stores either. The LVMH Tower is the United States headquarters of LVMH Moët Hennessy Louis Vuitton SE, which opened in 1999. I guess the joke was on me this time. Don't buy LV products for God's sake! I went into a Louis vuitton in Toronto with my step daughter it was going to be her first bag and she was so excited but after waiting over 45 min. When a custmer pays $2k for a purse and wallet you have the expectation that one will have great quality and that louis vuitton would be willing to repair or replace your handbangs or wallets, instead customer service mentality we don't care. I called the Bellagio store and complained but they did not offer to resolve the issue. I was very upset because I have a 1000.00 purse that I cannot use. I get better service at Target. I AGREE THAT WE HAVE SPENT SEVERAL THOUSANDS OF DOLLARS WITH THIS COMPANY AND WE HAVE TO RECIEVE THIS TYPE OF SERVICE!! This lady with millions upon millions of dollars in her bank account and homes around the world melted down in front of me over around $400. Client Services, Manager; Contact Information. I also wrote a to LV and to date, NO RESPOSNE. The representative in the LV store in New Orleans told me that it would cost $287.00 to have it replaced. I'm sure when Mr. Vuitton started his brand back in 1854 he didn't treat his customers this way! Wear and tear on $800-to infinity price bags is a disgrace. I placed a few items in it a realized it was going to be too heavy. They were so rude to me and rushed me out of the store. Horrible Corporation!!!!! Called customer service, was instructed to send the bag back for approval of refund/exchange. Architecture called it "one of the most serious and significant structures in the city in recent years". I asked several times, several different ways and they said that the counterfeit bags today were made identical to the original? ALl the brass ware had protectant film on it to prevent from scratching. You are the reason I will not buy from LV any longer. The stitching that holds the handles on to the bag began breaking and separating from the bag, the plastic coating on the inside of the bag began peeling away as well as pieces of the brown LV plastic outer were cracking and peeling away, I was told that it was "well loved" and they will not repair or replace the bag. THANKS DARLENE FOR SHARING THIS WITH ME I'LL MAKE SURE I NEVER BUY ANOTHER LOUIS VUITTON PRODUCT.4/24/11. It's more effective than putting them on this site. I am horrified that Louis Vuitton is not addressing all these chronic problems regarding their products. Do not buy Louis Vuitton, if you buy any other designer like Fendi, I took a wallet to be fix, no problem and you have to see it the way it was return to me, like a brand new wallet. Don't let that ruin your day or shopping experience. You use the term "replica" but in reality it is theft of design and a logo for a brand. Bad service is right! We both traveled to their Short Hills location to send them in for repair. Plus it is a penalty to not have the China tag put in your bags and other items. It was almost as if she attempted to humiliate me so as to receive a confession that it was purchased much more then a year ago. I am thinking of selling my bag I received but do not want to misrepresent it's authenticity so the most logical thing to do is take it to the experts...right? I was in complete shock but wait theres more! The issue still never got resolved and I never got a call back like he promised! I think for now I've had enough and will not purchase a LV bag again. The security guards are police and therefore do not need to smile or be nice, that is what we are there for.2. I spit on China. My bag was shipped out for repair it took about a few weeks came back and guess what? !We are the ones that pay your salaries. WHEN I WENT TO THE STORE TO SHOW MY DEFECTIVE BAG.GUYS IF THE MANAGER IS TELLING YOU AS A CUSTOMER THE PRODUCT IS NOT THE GREATEST. My husband purchased a purse for me as a surprise in 2016 I didn't use it right away, but when I finally did my whole entire strap started to peel and I started having issues with the binding. I simply walked up to my friend, my husband and her husband and stated I will never enter another Louis Vuitton store on principle alone. [5] In contrast to all of these, it is clad in glass. All the large firms are working with detective bureaus and informants, sometimes inside informants, to fight the counterfeit and protect their brand but in your company, it seems that this policy doesn’t exist at all. Im am totally appaulled at the service that I have received from Louis Vuitton Cape Town, South Africa.I would like to know what are the guarantee they offer when purchasing of a Louis Vuitton product. I hope someone out there found this telling of the LV culture. What I can't accept is being treated as a swindler and a liar when there is a problem with what was purchased.If anyone reading this has information such as email addresses of people within Louis Vuitton's corporate offices; I'd appreciate if you could sent it to my e-mail address. My bag was replaced and they have been more than helpful. I can tell you that we (LV customers) would not be happy to hear this as we pay great deal of money for normally high quality products. They treated their customers based on how they look and how they dress up?My husband and I were only wearing simple shorts and I was wearing slippers but both of us are educated individuals and make descent money. shut your dick eating ass up hoe..you probably work for shitty lv anonymous. I would never ever buy another purse from Louis Vuitton! Well come to find out I was lied to. Go back and shop till you drop, and don't worry about stupid people. I was curious if you had had any luck/progress since this post. Anonymous, I agree with all the compliant! If we are treated like shit we will not be splendid with the customers, that is just plain human reaction. THEY SUCK!!!! CUSTOMER SERVICE BY MICHAEL AT THE NORDSTORM STORE IN CHICAGO I'LL . The number you call for customer service is staffed with nothing but unprofessional idiots who are so rude it is simply shocking! The label's LV monogram appears on most of its products, ranging from luxury trunks and leather goods to ready-to-wear, shoes, watches, jewelry, accessories, sunglasses and books. When ever anyone looks on the internet and does a query on Louis Vuitton, they will see all the complaints.I am going there myself after I get a bit more information. Another thing was when the purchase happened, my family and I was on our way home from Niagara Falls, Canada. I should send it back and get it replaced. But this was supposed to be a signature required package delivery. "They do not stand by their product" especially after you spend a good substantial amount of money. Today my wife and sister are in the Dominican Republic for a week. They said they have several pictures of "markings" on the bag where it was used. In each of the elements of their communications with the public (announcements, speeches, messages, etc. Hello Steve, my name is Kelli and I experienced a situation in which my zipper broke on my LV purse. Enjoy! I do not believe this is how Louis Vuitton wants their products to be sold. I am speechless…I had the same experience as basicly all on this page! Pathetic. THEY ARE SOOO ARROGANT!!!! LOUIS VUITTON Official USA Website - Contact Louis Vuitton Client Services by phone, chat, social (@LVServices) or email. THE RAIN?! We left and walked over the Gucci store were we spent our $2000.00+. Please please please do better. April 16 withno response from Dana I called and left a message for her to call meback At this point I have no faith in Louis Vuitton and have no ideawhat they have done with my bag When I spoke with Michelle at the endof March she advised me they would waive the repair fee and Include anew dust bag and lock free of charge for there errors in handleingthis matter. Even not on the market you get such a BAD and LOUSY service.This is a typical behaviour to Holland, store managers and employees that are NOT client friendly. I own several Louis Vuitton bags, two that are only used occasionally, and one, the GM Neverfull that was used regularly. I tried to return it and the box was dropped back on my front step with a note that the item is not in re-saleable condition! Not the economy to lose customers. The power of the companies' brands is part of LVMH's heritage. I was not given any headquarter info. So, she had all of the execs phone numbers on speed dial and proceeded to make some calls right in front of me. !The worst customer service, the attitude is we gave you the honor selling you a product which is inferior and does not last. I Will continue to pursue this issue until something is done. Just goes to show this happens constantly or else i am sure replacing something would not be such a sacrifice for this company. There was a couple next to me whom I looked at and together we all laughed at the unprofessional customer service associate. Experienced the same treatment at the Louis Vuitton store here in Naples, FL. [2][8], A planned addition, including an obelisk echoing the IBM Building and a slab of fritted glass at the Madison Avenue corner, was canceled in 2001 because of the economic downturn. When purchasing he was informed that they are extending their return policy for holidays. Contact Louis Vuitton customer service. I became very discouraged with Louis Vuittron in general. That big day comes and I hold my breath. We provide corporate contact information including addresses, email, fax numbers and telephone numbers. Just to show them I bought two pairs of LV Driving shoes made inChina and six belts as good as or better than Originals and showed them. 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